Frankie's Blog

#FAQFriday: Enable Multifactor Authentication in 9 Easy Steps

How to setup Multifactor Authentication for Office 365 Global Administrators

MFA – Multifactor Authentication is a hot topic these days with Office 365 and Microsoft Secure Score.

Frequently, we see the recommendation to enable MFA for all Global Administrations at the top of recent Office 365 Secure Score reports, with values up to 50 points.

MFA helps to keep accounts more secure by requiring an additional level of authentication, making sure that the account that is logged in is:

  1. An actual person, and not a robot, script, or malicious code; and
  2. The same person must respond via an automated call, text, email, or apply authentication via smartcard, biometric device or code.

How do I enable MFA for Office 365 Global Admins?


To enable MFA for a Global Admin or group of Global Admins, in the Admin console, click on Users | Active Users | More (top menu) | Multifactor Authentication Setup | (wait for the MFA window to pop-up), Click to Enable the user(s) | Click Enable Multi-Factor Authentication.

Visual Aid:

  1. Log into Office 365 as a Global Admin                                                                                                                       
  2. In the Admin Console, click on Users | Active Users.                                                                                                                                                               
  3. Click on the More tab. Then click Multifactor Authentication setup.                                                                                                                                                                                                                                      
  4. The Multi-Factor Authentication window will appear.                                                                                                                       
  5. In the VIEW pull-down, choose Global Administrators.                                                                                                                                                          
  6. Highlight the accounts that you’d like to add Multifactor Authentication to (notice on the right column is the MFA Status). Option: You can also click the checkmark on the top left to choose all the   Global Admins for MFA enablement.                                                                                                                                                                                       
  7. Once highlighted, click on Enable. The About enabling Multi-Factor Auth box will pop-up.                                                                                                                                                       
  8. Click the Enable Multi-factor Auth option.                                                                                                                                                                                                                                                                                              
  9. Then, if successful, you will see the Updates Successful window. Click on CLOSE and test with the desired account.                                                                                                                                                                              ]

Note: This can be activated for any users, not only Global Administrators. To do so, repeat steps 1 through 4 and select any of the other options under View. Then select the user(s) for MFA enabling.                                                                                                                                                                    Then view the accounts in the MFA window, and it should show the newly MFA-enabled accounts as Enabled.

Cloud Advantage Offers Office 365 Admin Security Training

Imagine this. There are thousands of documents living peacefully in a special series of folders on OneDrive. They reside inside the “system” of a popular medical practice on Walnut Street in New Canaan, CT. The folder is virtual baby-brown. The documents are PDFs and spreadsheets with hundreds of the numbered rows filled in. Boring by most standards, but these documents would cause earthquakes if anyone “unauthorized” accessed them.

Why? Because these documents are medical records. They belong to the talented Dr. David Hammerhead, a gastrointestinal physician with a huge practice, and many ulcerous and sue-happy patients from the past 23 years. The docs, as we in the trade call them, contain information so private that subpoenas would be impossible to get from any court in the land. That’s because of HIPPA.

HIPPA is a law passed by Congress several years ago that forces us, mere medical patients, to fill out paperwork each and every time we visit a doctor. We have to sign those papers in front of a gum-chewing, front-desk employee in order to assure us that our information won’t be shared. No way, no how. Personally, I could never figure out why I had to sign those papers. I think the front-desk people should sign the paper in front of me so that I will be assured that they will not intentionally send my medical information to 14.8 million people across cyberspace.

Employees and Cyber Security

But I digress. This story is about gum-chewer #3, third from the right behind the sliding glass window, who just hit the wrong key on her keyboard (on purpose) because she heard there’s a pink slip with her name on it arriving at the end of the day. She heard this from gum-chewer #2, who is apparently not getting a pink slip.

Woooooosh! Out go the medical records along with social security numbers and, oh yes, settlement amounts from past medical malpractice lawsuits against Dr. David Hammerhead.

So, the question is why does gum-chewer #3 have access to all these docs? That’s an easy one. She has access because someone thought she was trustworthy after a 20-minute background check on Facebook– deemed trustworthy to check-in patients and confirm their date of birth and billing address at least 5 times.

But the point of this blog is not to badmouth gum-chewer #3. The point is that we, the geniuses at CloudAdv, can help you prevent this nightmare from happening to your business. We can help you protect your company’s secrets from people inside and outside your walls.

Here’s how we can help… security training.

We provide in-depth training to your IT staff so they know how to preempt any potential threats from the gum-chewers at your company.

Here’s a few reasons to sign up:

Your company has to obey strict compliance regulations and laws.

Companies that handle personal information, such as medical records, social security numbers, and financial records, have a strict obligation to make sure that none of this information is mishandled. Doing so can lead to hefty fines and penalties, and can be the end of your company as you know it.

You’re tired of spam and phishing scams.

Don’t want your employees to end up like gum-chewer #3? The best way to avoid that from happening is to make sure they never get the chance to fall into the traps to begin with! Thanks to Microsoft Office 365’s comprehensive and highly-customizable hygiene and spam filter settings, you’re given the tools you need to make sure that your users aren’t given any forks in the road. While they may be hard to comprehend and configure, our team can help you to understand how to make the most of this awesome and highly-effective native feature.

Your company has data privacy concerns.

Remember gum-chewer #3? Remember how she shared thousands of files that she shouldn’t have? Well, it all could have been avoided if her company’s IT staff prepared ahead of time! While it may sometimes seem unavoidable that things are shared with the wrong people, it’s not. The geeks at Cloud Adv can train your personnel (and/or provide engineering) to implement and manage security policies, retention holds, legal holds, and eDiscovery to protect PII and intellectual property from unauthorized sharing of the data.

You want to avoid litigation.

We’ll show you all about how legal and litigation holds work, so in the terrible event that you end up in a courtroom, you won’t show up empty-handed.

Why Cloud Advantage?

We provide our classroom training remotely, and we customize each small classroom experience to best fit the audience. Your IT staff will work on their own familiar workstations and servers, and learn hands-on via screen share… no wasted time setting up.

We will show your IT staff a variety of options to prevent phishing, malware, viruses, and spam from tempting your staff to send your patient’s emails to Neverland.

We will show your IT staff all the ways they can prevent employees from snuffing out your business with a simple keystroke.

We know all the advanced and hidden settings for admin security, hygiene, compliance, and eDiscovery… and tools that will help you sleep more easily at night.

Our Office 365 Admin Security Training will help you show regulators that you are serious about security, and making strides in the cyber-security arena of your firm. This prevents hefty fines if you do get hacked.

We are also the industry experts on Microsoft Office 365, and will securely migrate your emails and data with ease.

Our value proposition

Our classes will be the most valuable 2-3 hours you will ever purchase from consultants, and we don’t chew gum. Enough said.

Learn more about Office 365 Admin Security Training and register for our classes

Want to know more or sign up for CloudAdv’s Office 365 Security Engineering?

Further reading: GSA Rules and Policies of Protecting PII

A Tale of 2 Firms: Bonded by an Office 365 Migration

When a very big accounting firm bought a very small accounting firm, the big company yawned. It was their 9th acquisition in three years, and while Conglomerate Accounting knew that Mom & Pop CPA was a solid purchase, they also knew that they had a lot of work to do. Bringing the tiny shop into the 21st century was going to be painful. (For purposes of this article and to protect the innocent, we have renamed the two companies under discussion.)

The couple who owned the smaller firm was anxious to retire sooner rather than later, but the agreement was that the owners of Mom & Pop CPA would work for Conglomerate Accounting for at least two years. Their only duties were to make sure that Mom & Pop CPA’s client base, the real value of the new purchase, remained intact and happy. 

The known attrition rate of clients belonging to a purchased practice exceeds 25% in the first year. Eventually, if these loyal clients decided to stay, they would be introduced to many additional benefits that only a larger company could offer them. From experience, Conglomerate Accounting knew that the best way to keep them was a one-two punch. 

  1. Maintain the atmosphere of that friendly, neighborhood place that their clients had experienced year after year from Mom & Pop CPA. 
  1. WOW them with new technology to make their accounting and communication tasks easier, and yes, exciting. 

So, the first call Conglomerate Accounting made after the purchase was to us, Cloud Advantage. 

Why? Because Mom & Pop CPA had only one email address for their whole company:  Mom&   

This had been their email address since the nineties, and they had never noticed any reason to change it. In fact, they didn’t know they could change it, but tech confusion among professionals in other industries is commonplace. 

Most importantly, Mom & Pop CPA never knew that an email address could be anything other than “that same old string of letters, one symbol, and a period”. All they knew was that they typed them out, one letter at a time in the nice address box at the top of the email form and clicked “SEND”…  the message would magically “whoosh” away to their clients. They never thought about their client’s inboxes, never thought about their own, and never understood that email had evolved to be something much bigger and more fun. 

Furthermore, they never realized that working with social security numbers and tax forms bring a whole new level of liability, and the need for secure email with today’s requirements. 

As part of the merger, we at Cloud Advantage migrated the small accounting firm’s email to Office 365. We did it very gently because Mom and Pop were nervous about losing a lifetime of emails (which, of course, isn’t a possibility with our low risk strategies). When Mom and Pop first saw their brand new emails with their own name in front of the @ sign, they were very excited. Immediately, they sent an email to all their clients, friends, and frenemies. 



“Dear valued clients, 

Hope you all had a great winter! 

We have news! We have sold our company Mom & Pop CPA, and have joined the Conglomerate Accounting team. We highly recommend giving Conglomerate Accounting a chance to earn your trust. We will still be happy to come to your home, and as part of the Conglomerate Accounting team, we are excited to offer new advantages that will help you get through the dreaded and ever-looming tax season. 

Kind Regards, 

Mom and Pop” 

We showed them how their new email accounts now have calendars that actually invite them to meetings automatically, their safe and secure access to Microsoft Office 365 OneDrive for document storage, and, of course, more secure and reliable email. Mom and Pop CPA were also thrilled to know that none of their mail or calendar data was missing.  

For more information about the advantages of a custom email domain (just like Mom and Pop did), see this blog.

Interested in knowing more about email hygiene control and malware prevention? There’s a blog for that.

Want to learn more about migrating unusual environments? We wrote about that, too.

Happy Migrating!

Frankie & The Geeks at CloudAdv


Un-Confuse People with Frankie’s E-Whiteboards

Imagine you’re in ski country. It’s freezing cold, and you just got dumped off the top of the chairlift. You can see your breath, even though you are wrapped round and round in scarves. You are standing on top of the world, but when you look up to see the vistas, it’s snowing so hard that you only see white. Your gloves are white. Your skis are white. Your brain feels white and empty. There are no thoughts. There’s only one way to get out of the white—but you don’t even know which way down is.

I’ve experienced a very similar feeling many times when trying to explain how email migrations work. There are giant snowflakes pouring down between us. No clear paths of communication. I’m saying words that might as well be lost in a snowy cyberspace. There is snow on my eyelashes. I’m losing the battle, and just know they’ll never get it.

Innovative E-Whiteboards by Frankie are the answer.

As what we do for a living evolved into a very technical field, it became clear to us that a totally different approach was needed when speaking with clients. So, one fine snowy day, I traveled to a town which one of our clients called home, rented a conference room, and invited my clients to enjoy a high tea of sorts. No crumpets or scones. In fact, there wasn’t even tea. Just simple bagels and a big pot of decent, strong coffee. I set out the white half-and-half. White sugar. White cream cheese… and then set up my very white whiteboard.

That’s when things got interesting.

Armed with three different colored markers (none of them white, but all of them the kind that wash away easily with a white paper towel), I engaged my guests in a live demonstration. I showed them exactly what would happen to their emails once we began the process of migrating them across the great savannah.

At first, I didn’t have their attention. No surprise! They were too busy devouring my treats and wiping away the crumbs with white paper napkins. Plus, there were a few smirks about a female engineer making whitecaps into a very male-dominated industry. But soon, as I began to draw a full migration plan that I had for their firm on my whiteboard, they became mesmerized. Fascinated. Engaged. It was a miracle to me because I never imagined that anyone could be so interested in how these things work, or how we plan their migration project.

As I drew with red, orange and black markers, each representing a different aspect of the migration, I realized that I was getting my point across. Eureka! The questions that were coming forth had become more detailed, rather than broader, “what is this?” and “how does this get to that?” sort of questions. Even better, my simple arrows, circles, and rectangles had my audience laughing and, well, happy-ish. I was not getting the normal responses that confused people generally display. This was different. Did I actually find a path to that part of their mind that could, and would, accept what I was trying to explain as something other than techno-babble? That would be a miracle, and something worthy of a toast!

So, my own engineer, the talented Nick D., who had also observed this miracle from the corner of the conference room, decided to seize the moment. It was on this day that FRANKIE’S E-WHITEBOARDS reached its baby stage. It started slowly, but soon, Nick also began to draw technical diagrams on whiteboards to explain things to colleagues and customers.

I have to admit, there is a big difference between Nick’s whiteboards and mine. Nick can actually draw things other than circles and rectangles. Nick’s whiteboards are way more fun than mine. They have ships sailing away, and heads exploding with ideas, and ships coming back and… well you get the point.

But when he started working with recordable whiteboard technology, and his words and drawings came alive and in real-time, we knew we had a winner. Once our first E-Whiteboard hit YouTube, partners and colleagues were intrigued. They wanted to know where they could get one. Things took yet another turn when he added music—we started dancing… yes… engineers… dancing. What a sight!

We decided to name our new E-Whiteboard program “Frankie”, after another one of our creative, technical services that we offer to customers. It was not because we couldn’t think of a different name for our e-whiteboard endeavor. No, it was because Frankie had come to represent for us anything that was lean, mean, innovative, and highly effective.

*Our proprietary Frankie Migration Technology allows for email message conversions to be up to 200 times faster than anything else on the market.

Frankie’s E-Whiteboards are effective. Fun. Engaging. And anything but boring. And now they are for sale! You can have your very own Frankie E-Whiteboard.

Watch this…

So now you know. We are a white glove company with a brand new, original E-Whiteboard marketing tool!

Let’s talk about your e-whiteboard today.

8 Tips for Zimbra to Office 365 Email Migrations

Colleges often don’t put resources into technology.

Recently, we decided to go back to school, but not the way you think. We never argued with professors or RAs, we didn’t stand outside in the middle of the night wearing our Spiderman pajamas due to a prank pulled fire alarm. We never snuck over to the soft serve ice cream machine in the middle of the night, or drank and danced ’till dawn and hangover time. And best of all, we never needed to lie to our parents or hide under our desks about getting a grade lower than an A.

Read more…

7 Tips to Avoid a Ransomware Hack: A Tale of Mayhem

ransomware hack

Tale of a Ransomware Hack

Imagine for a few moments that you are the CTO of IT at Mega Big Corporation.

Your team’s job is to make sure everyone’s desktop computers hum seamlessly along the ol’ digital conga line. You keep their desktop applications, hardware, and email working, and make sure the users don’t kill the network or disrupt the internet connectivity’s strong, firm handshake. Read more…

Why Should I Use Dirsync?

email migrations and DirsyncToday, we are going to dig deep into email migrations and DirSync for Office 365. If you are a corporate CIO or CTO (or any other decision maker in the IT world) and are trying to figure out which direction to take your company’s cloud resources, this blog will be a page turner.

Email-Annie has this!

Working with Annie, a top guru among email migration professionals, has been exciting mostly because Annie is well-known for diving into the unknown, and mixing it up to get better results. Read more…

Welcome to the New Frankie Website!

The most powerful email archive migrationsFrankie, believe it or not, is something that was developed in order to address a very specific issue. Once upon a time (in a land that may be far, far away for some) Frankie’s proprietors, A. Fine and J.E. Sinclair, found themselves being tapped on the shoulder by a large entity of the federal government. Impressed by their credentials and reputation for inventive solutions, the Federal Government looked to Sinclair and Fine to come up with a solution for their current email-related woes. This problem is one that faces many large corporations and government entities— massive piles of old email data in need of a new home. Never a pair to bow out of a good challenge, Fine and Sinclair brought forth a one-of-a-kind solution— a brainchild that eventually came to be known as “Frankie”. Read more…

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